#50: How Brands Can Increase Loyalty and Engagement

Episode Flyer for #50: How Brands Can Increase Loyalty and Engagement


Doug and Debra shares their reflections on how brands can maximize their efforts in communicating their stories to customers in order to increase loyalty and engagement. Debra discusses what brands get right and wrong when it comes to speaking to persons with disabilities and takeaways for brands about how they can maximize their efforts.

Episode Transcript