Methodology

Our approach is built on the foundation of a strong client partnership model. This starts with us understanding your current conditions and future plans for:

  • Accessibility and Compliance Road Map (Intersection between ADA, 503, 504 and 508)
  • Business strategy
  • Products and Services
  • Corporate culture and values
  • Brand initiatives
  • Customer and/or workforce satisfaction and retention

We will work with you to assess and determine gaps between current conditions and future goals across each of these dimensions within your entire organization. In partnership with your team, we will develop innovative solutions for closing these gaps. Our goal is to help your business learn to use inclusion as a tool for success across these domains:

Human ResourcesBrand and ReputationLegal and  RiskInformation TechnologyProducts and Services
Strategic Integration Plan for Persons with DisabilitiesMarCom Road Map for Persons with DisabilitiesRisk Road MapStrategic IT Road MapStrategic Roadmap
Diversity Strategy for Persons with DisabilitiesMedia Touch PointsCurrent Legal RequirementsCustomer Touch PointsFocus Groups
Accessible HR Systems & ProcessesPR, Messaging & Advertising focused on Persons with DisabilitiesStrategic Plan for Customer Touch PointsEmployee, Partner, Vendor Touch PointsClient Touch Points
Talent Acq Touch Points (Recruiters/Hiring Managers/Team)Internal MarCom focused on Persons with Disabilities & Accessibility effortsLegislative and Litigation Reports (ongoing and planned)Procurement Process, Section 508 and AccessibilityCustomer Service
ADA, 503, 508 & 504 StrategyCSR, highlight effortsProcurement TrackingIT Life CyclesTechnical Support
Accommodations & RetentionSocial Media Voice of Persons with DisabilitiesExpert WitnessStyle & Authoring GuidesHelp Desk
Accessible FacilitiesConferences, White Papers and ArticlesPolicy ReviewIT Help DeskAccessibility Testing
Affinity Groups & ERG (Create and Support)Shareholder HighlightsSpeaking EngagementsTesting, QAUsability Testing